Your team sells the way it sells when the owner is not watching.
Training in customer service and sales techniques, tailored to your company, for the team that keeps working when the owner leaves.
The first conversation costs nothing and commits you to nothing.
It is not always the price that makes the customer walk away.
Sometimes it is just the way they were served.
The customer comes in and leaves without buying
Nobody asked what they were looking for. Nobody showed them the right option.
A discount at the first objection
Not knowing how to answer “it's expensive”, the team gives a discount. And the whole discount comes out of the margin.
Everyone serves in their own way
The same customer is treated in three different ways on three visits. The brand gets lost at the counter.
Only the owner knows how to sell
The best sales depend on you. When you are not there, turnover feels it.
A team that knows how to sell sells every day. Including the days when the owner is not there.
Book a first conversationTraining you can see at the counter.
With your product, your customers and the objections your team hears every day.
Diagnosis first
How the team serves and sells today, before teaching anything at all.
A tailored programme
Your product, your customers, your objections. No examples from another sector.
Customer service
Welcoming, understanding what the customer wants and leaving them wanting to come back.
Sales techniques
Showing value, answering objections and closing without pushing.
Practice
Real situations rehearsed, instead of slides.
Follow-up
Seeing afterwards what stuck, and fine-tuning what is missing.
Four steps, and at each one you know what is going on.
The first one costs nothing. The rest only happen if they make sense for you.
- Step
Conversation
What the team does, how many people there are and what you would like to change. It costs nothing.
- Step
Diagnosis
We see how customers are served and sold to today.
- Step
Training
A tailored programme, with practice in real situations.
- Step
Follow-up
We come back to see what stuck and fine-tune.
We are the right choice if…
It makes sense to talk if:
- You have a shop, a showroom or a service counter.
- You have a new or growing sales team.
- Sales depend too much on you.
- You are opening a new shop and want the team ready from day one.
We are not for you if:
- You are looking for a one-afternoon motivational talk.
- You want to train the team without giving it time to practise.
What people ask us before going ahead.
How much does it cost?
For how many people?
How long does it last?
Does it suit my sector?
What if the problem is not only the team?
Give your team what the owner knows.
Tell us what the company sells, how many people serve customers and what you would like to see change. We reply with a proposed starting point.
- First conversation free of charge
- Programme and price stated before we start
- Tailored to your team